Good Morning Metro South!
October 25th at Holiday Inn

The Metro South Chamber of Commerce will hold the next Good Morning Metro South (GMMS) on Thursday, October 25, from 7:30 to 9:00 a.m., at the Holiday Inn - Metro South located in Brockton.

The energy-themed breakfast promises to be fast-paced, informational and educational with speakers Pam Bellino, Bay State Gas; Dave Griffin, Metromedia Energy; Ann Malley-Laneau, Massachusetts Electric Company; and Tom McGinnis, McGinnis Recycling.

The October sponsor is Massachusetts Electric Company, a subsidiary of National Grid USA. The company's business is the delivery of electricity to nearly 1.2 million customers in 170 cities and towns.

As always, the GMMS program is a great networking opportunity. Guests are encouraged to stay for informal networking immediately following the program.

Register by faxing the back cover of the Action Report to 508-587-1340 or calling 508-586-0500 ext. 221. The cost is $15 for members and $22 for non-members.

Congressional Debate and Reception - Oct. 11

Special Election for the 9th Congressional District is Tuesday, October 16

We invite you to attend the Chamber's Annual Legislative Reception on Thursday, October 11, 2001, from 5:30-8:00 p.m., at Stonehill College in Easton. This year's reception is sponsored by New England Sinai Hospital and Rehabilitation Center and Stonehill College.

In conjunction with the Reception, the Chamber will conduct a Debate of the final candidates vying to succeed J. Joseph Moakley in the 9th Congressional district. The debate will be conducted at the nearby AT&T Broadband Studio located in the Easton Industrial Park. The debate will have no studio audience but will be broadcast live to the Reception and the towns of Easton and Stoughton. Tapes of the debate will be shown on other community cable stations throughout the district in the days that follow. The debate sponsor is AT&T Broadband, along with media partners The Enterprise, The Patriot Ledger, and New England Cable News.

Legislative actions at municipal offices, on Beacon Hill and in Washington are having far greater impact on Metro South area businesses than ever before. As a result, there is a greater need for our business community to speak out and be heard on regulations affecting commerce and industry.

As a member of the Metro South Chamber, your organization has a vested interest in helping to foster stronger relationships with area legislators. The Legislative Reception is an excellent and cost-effective way for you, your key staff, and colleagues to initiate or renew face-to-face contacts at the state, federal and local level. We encourage your firm to participate and support the unified voice of the Metro South Chamber of Commerce. Together, we can ensure that government understands and supports the needs and concerns of the business community in our region.

Register by faxing the back cover of the Action Report to 508-587-1340 or calling 508-586-0500 ext. 221. The debate and reception are free to those who RSVP to the Chamber by October 10, 2001.

Thank You Renewing Members

Accounting Team/ARI
Arista Associates, Inc.
Bauman Photography, Inc.
Bay Copy
Beacon Telecom, Inc.
Bridgewater Goddard Park Medical
Brockton Area Multi-Services, Inc.
Brockton Area Private Industry Council, Inc.
Daniel Buffington Plastering
Campanelli Companies
The Charity Guild, Inc.
Commonwealth Corporation
Costa Mechanical Services
Diversified Environmental Corp.
Embassy House Skilled Nursing & Rehabilitation Center
Furtado Freight Lines
Gateway Country
George's Service Station
Gilson Paperhanging & Painting Company
Halifax Car Wash/Aqua Spray
Health Care of Southeastern Mass, Inc.
Herman Distributors
Holy Cross Family Ministries
Home/Health and Child Care Services, Inc.
Hub PC Service Co., LLC
H.W. Temps, Inc.
Madden Liquors
Marvelous Enterprises, Inc.
New Brock International, Inc.
J. K. Olivieri Insurance Agency, Inc.
P.M.P. Associates, LLC
RDC Realty Trust
RE/MAX Advanced Realtors
Robert G. Roy
Ruggiero & Son, Inc.
Shields Health Care Group, Inc.
Stonehouse Gardens Norwell Greenhouses, Inc.
Trufant Real Estate
Wilco Sales Co.
Law Office of Donald Williams
Yunits Engineering Company, Inc.

Good News

Chamber members are invited to send information for the Good News column to the Chamber office.

The physicians of Women's Health Affiliates, a physician group practice associated with Brockton Hospital, are pleased to announce the recent addition of Brooke Bloom, M.D., to its practice. Dr. Bloom earned her medical degree at Tuft's University School of Medicine in Boston. She completed a residency in obstetrics/ gynecology at the University Hospitals of Cleveland/ MacDonald Women's Hospital/Case Western Reserve University in Cleveland, Ohio. Additionally, Dr. Bloom holds a bachelor of science degree from Cornell University in Ithaca, New York and has extensive research and teaching experience.

New England Sinai Hospital and Rehabilitation Center has named Susan M. Marre, RHIA, as director of medical records. Susan brings extensive experience in health information management to her new position. She holds an associate of science degree from the University of New Haven and graduated with high honors from Northeastern University with a bachelor of science degree in health record administration. During her healthcare career she has served as a medical records consultant for Goddard Brockton Kidney Center and Gambro Health Systems in Boston, and most recently served as director of health information management at Brockton Hospital.

On Thursday, November 1, from 9:00 a.m. to 12:00 noon, the Brockton Partnership for Employment Opportunities will host a free recovery workshop at the Brockton VA Medical Center, Building 22. LeRoy Spaniol, Ph.D., of the Boston University Center for Psychiatric Rehabilitation will present "Practical Coping and Empowerment Strategies for the Working Individual with Psychiatric Disabilities." To register, please call Christina Ssekandi at 781-821-1386 ext. 511. Light refreshments will be provided.

BKA Architects, Inc. is proud to announce the promotion of five employees. The interior design and architectural firm has promoted Christina McMahon to senior associate, and Kevin Golemme, Kevin Paton, Kevin Uniake, and Michael Zschau to associates. All five individuals have been with BKA for four years or more and have demonstrated professionalism and dedication to the firm and have contributed to the growth of the company.

Baynes Electric Supply Co., Inc., a Massachusetts-based electrical supply distributor, is pleased to introduce two new employees. Rich Infussi, outside sales, has eighteen years experience in electrical supply sales and fifteen years experience as an electrician. Velma J. Coffey, director of marketing, has over twelve years of marketing and communications experience. She is responsible for marketing, promotions, and communications.

Rick Carey, president, Datasafe Information Security, has named Don Hagerty, CPP, as operations manager. Don, a sixteen-year veteran of the security industry, will oversee the day-to-day operations at Datasafe's West Bridgewater facility, as well as coordinate scheduling for the firm's mobile document destruction clients. Additionally, Don will play a key role in the company's planned expansion.

In partnership with the YWCAs of Massachusetts, State Treasurer Shannon O'Brien will host a free all-day financial conference for women on Saturday, October 27, 2001, at White's of Westport. The Money Conference for Women focuses on money management strategies and features leaders in the financial services industry who will offer advice and tools to help participants design and implement a personal savings strategy. Conference workshops include investing, retirement planning, getting out of debt, and choosing a financial advisor. For additional information or to register, please contact Christine Morrell at 617-367-6900 or visit www.moneyconferenceforwomen.com.

Caritas Good Samaritan Medical Center recently elected Robert Dimatteo, Sr.; Ronald Grant; John Learnard; and Richard McArdle, M.D., to serve on its board of trustees. Mr. Dimatteo has owned and operated Bob's Food Mart/ Discount Liquors in Stoughton with his wife for the past 46 years and has been active in the Stoughton community throughout this time. Mr. Grant became president/CEO of Randolph Savings Bank in 1999. He has been with the bank for the past 27 years, serving as senior vice president-chief operating officer, vice president-administration division, and assistant vice president. Mr. Learnard, a retired vice president of Knapp Shoes Corp., spent 42 years in the shoe industry, beginning at the H.H. Brown Shoe Co. in Worcester. He is chairman and co-founder of the Brockton Shoe Museum and past president of the Brockton Historical Society. Finally, Mr. McArdle is a urologist practicing at Brockton Urology Clinic. He has served as president of the medical staff at Caritas Good Samaritan Medical Center and the former Goddard Memorial Hospital.

On October 16, 2001, the Governor's Senior Advisor for Education and Worker Training, Jim Peyser, will meet with local employers at Massasoit Community College to discuss funding for worker training programs in the region. The meeting, co-sponsored by the Brockton Area Workforce Investment Board and Massasoit Community College, will focus on the recent report by the Governor's Task Force to Reform Adult Education and Worker Training, "Climbing the Ladder: Expanding Opportunity Through Training." To participate in this meeting, please call Gaynor Andrews at 508-584-3234.

Through the efforts of its associates and customers, Wal-Mart Stores, Inc. has raised, contributed, and pledged $8.6 million in support of relief agencies and victims' families. Wal-Mart pledged $2 million for national relief efforts, including an immediate $1 million gift to the American Red Cross and a pledge to provide at least an additional $1 million for other agencies providing relief to the victims and their families. In a joint effort called, "Together We Stand," more than 3,200 Wal-Mart stores and SAM's CLUBS, serving as collection points, have raised $3.3 million. The company's distribution centers and transportation offices also are raising funds, and Wal-Mart Stores, Inc. is matching every dollar raised at each location up to $1,000. Customers may contribute online at www.walmart.com and www.samsclub.com. In addition, Wal-Mart truck drivers have been delivering loads of freight, including blankets, pillows, gloves, flashlights, batteries, and medical supplies, to Salvation Army facilities throughout New York City.

Beginning October 16, Commonwealth Corporation will present "Doing Business in an Uncertain Market," an eight-week business plan writing program for small business owners. The program is designed to support the needs of existing business owners interested in expanding their target markets; exploring new products or services; changing facilities; adding employees; or seeking a business loan. The program will cover topics such as business strategy; customer segmentation and needs analysis; financial statements and projections; public relations; and competition. The course will be held on Tuesday evenings, from 6:00 to 9:00 p.m., at the Abington Savings Bank Corporate Office in Abington. Open houses will be held at the facility on October 2 and 9, from 5:00 to 7:00 p.m. The program cost is $250. The registration deadline is October 9. To register for or learn more about "Doing Business in an Uncertain Market," call Commonwealth Corporation at 508-559-6814.

Attire for Hire, a non-profit organization that provides free professional clothing and accessories to low- to moderate-income individuals who are seeking employment, is in need of office equipment. Attire for Hire presently needs a copier, printer, and refrigerator of any size to be donated to its program. For more information or to donate an item, call Ted at 508-586-6352.

Business Research Assistance Available to Chamber Members

Times are tough. New business is becoming difficult to get and profit margins are becoming slimmer by the day, but in these difficult times there is Slade's Ferry Bank Center for Business Research at UMASS Dartmouth that can be utilized by Chamber members for essential, leading edge, and timely business assistance. Fortunately, this assistance can be obtained at only a fraction of normal market costs.

The University of Massachusetts Dartmouth, Charlton College of Business created the Center solely to serve private sector needs. A representative Advisory Board guides the Centers activities. Board membership includes James Carey, Slade's Ferry Bank; Christopher Cooney, Metro South Chamber of Commerce; Debra Duff, Horner Millwork; Carol Fiola, WSAR Radio; Robert Karam, Karam Financial Group; Peter Kortright, Fall River Area Chamber of Commerce; Helen LaFrancois, UMASS Dartmouth; Susan Maguire, SEED Corporation; James Mathes, New Bedford Area Chamber of Commerce; Maria McCoy, Fall River 5 Cent Savings Bank; Caroline Quinn, Dartmouth Mall; Suzzane Scott, UMASS Dartmouth; Dr. Timothy Shea, UMASS Dartmouth; and Diana Shearstone, Taunton Area Chamber of Commerce.

Each semester the Center accepts approximately ten requests from area businesses for conducting primary research to collect information of interest to them. The information may be needed for a wide variety of reasons, i.e. determining consumer attitudes, adding new lines of merchandise, building a new outlet, etc. Upon determining a client's need(s), the Center designs an appropriate survey instrument, conducts the survey, analyzes the data, prepares the report, and presents the report to the client with recommendations based upon the findings. Additionally, the Center will consider requests for assistance in Business Information Systems, Marketing, Management, and Accounting & Finance at any time.

Chamber of Commerce members are encouraged to acquaint themselves with services provided by the Center and make them an integral part of your business planning. For more information, contact Dr. Nora Ganim Barnes, Center Director, at 508-910-6434 or e-mail nbarnes@umassd.edu.

Chamber Holds Congressional Debate

On the evening of Tuesday, August 21, 2001, the seven Democratic candidates for the 9th Congressional District met at the John Joseph Moakley Center at Bridgewater State College to debate the issues at a forum sponsored by the Metro South Chamber of Commerce and co-sponsored by The Enterprise, The Patriot Ledger, and the Center for Legislative Studies at Bridgewater State College.

The debate was moderated by Lou Russo, Chair of the Metro South Chamber of Commerce and Government Affairs Manager for AT&T Broadband. Questions for the candidates were provided from a three-person panel comprised of David Connolly of The Enterprise, Neil Rothstein from The Patriot Ledger, and Dr. George Serra from the Center for Legislative Studies at Bridgewater State College.

Forums of this nature play an important role in the community, helping to inform the public and encouraging inclusion of all in the political process. The J. Joseph Moakley Center served as a fitting location for the debate. It is a tangible reminder of the legacy of Congressman Moakley which the candidates aspire to follow.

The debate will be aired via community access cable television by many of the communities in the congressional district.

Legislative Reception -
October 11

Stonehill College to Host Reception at Donahue Hall

Legislative actions at municipal halls, on Beacon Hill and in Washington are having far greater impact on Metro South area businesses than ever before. As a result, there is a greater need for our business community to speak out and be heard on regulations affecting commerce and industry.

We invite you to attend the Metro South Chamber of Commerce's Eleventh Annual Legislative Reception on Thursday, October 11, 2001, from 5:30-8:00 p.m., at the Donahue Hall on the Stonehill College Campus in Easton. This year's reception is sponsored by New England Sinai Hospital and Rehabilitation Center and Stonehill College.

As a member of the Metro South Chamber, your organization has a vested interest in helping to foster stronger relationships with area legislators. The Legislative Reception is an excellent and cost-effective way for you, your key staff, and colleagues to initiate or renew face-to-face contacts at the state, federal and local level. We encourage your firm to participate and support the unified voice of the Metro South Chamber of Commerce. Together, we can ensure that government understands and supports the needs and concerns of the business community in our region.

Please register no later than September 26 by calling the Chamber offices at 508-586-0500 ext. 221. The reception is $15 for Chamber members and $25 for non-members.

Nascimento Completes Economic Development Institute

Roy M. Nascimento, Vice President-Public Affairs for the Metro South Chamber of Commerce, graduated from the University of Oklahoma's Economic Development Institute (EDI) on August 10, 2001, at the EDI session held in Norman, Oklahoma. EDI is a three-session program, each one week long, which provides a broad spectrum of advanced education for economic development professionals. The Economic Development Institute is accredited by the American Economic Development Council and conducted by the College of Continuing Education of the University of Oklahoma.

EDI classes focus on the major topic areas of "Workforce Development," "Making Your Community a Marketable Product," and "Current and Future Challenges in Economic Development." Participants take 120 hours of instruction selected from nearly 70 possible classes, workshops, and discussion groups. Begun over 30 years ago, EDI now has over 2,400 graduates. Roy joins Chamber President Christopher Cooney and Old Colony Planning Council Economic Development Specialist Bruce Hughes locally as graduates.

Roy works with the Chamber's Legislative Affairs Committee and area legislators to coordinate and facilitate the review of proposed legislation as it relates to business in the Metro South region. He acts as a liaison between the community-at-large and business, and works with volunteers on several community events. Roy is also responsible for coordinating the Chamber's economic development initiatives and managing the Metro South Business Assistance Center, which provides small business assistance resources to existing and start-up businesses. He has been with the Chamber for three years.

Swift's Chief of Staff, Forman, Visits Downtown Brockton

Peter Forman, Governor Swift's Chief of Staff, recently visited with members of the Downtown Brockton Association at a meeting held at the Metro South Chamber of Commerce.

Forman served as a state representative for 14 years, including four as House minority leader. In 1995, he was appointed by former Governor Bill Weld as Sheriff of Plymouth County. In 1999, at the request of former Governor Paul Cellucci, he stepped down from that office to serve as the Governor's Undersecretary of Administration and Finance.

Bay Copy Donates Copier to American Red Cross

Bay Copy, of Rockland, recently donated a copier to the American Red Cross SE Massachusetts Chapter in Brockton.

The American Red Cross contacted the Chamber shortly after the September 11 attack. Due to heavy use, the copier failed and was preventing the staff from operating efficiently.

Bay Copy responded immediately to the Chamber's request for assistance. We thank Bay Copy and all the local companies who have contributed in the wake of the September 11 attack.

It's Good Business to Support our Military Reservists

Employer Rights and Obligations Concerning Military Leave

In light of the recent national tragedy, and our Country's expected military response, many employers are reviewing their leave policies and reacquainting themselves with the legal obligations surrounding employee requests for military leave. This update will touch upon the most important considerations involved in dealing with employee requests for military leave.

Under the Uniformed Services Employment and Reemployment Rights Act of 1994 (USERRA), employers must grant employees leave for military service. In general, USERRA provides employees who take leave for military service with reemployment rights, provided that: advance notice is given; the cumulative total of the leave taken during the employment relationship does not exceed five years; and. at the conclusion of service, the employee either reports for duty or submits an application for reemployment.

Under USERRA, leave may be taken for voluntary or involuntary duty including: active duty and active duty for training; initial active duty for training; inactive duty training; full-time National Guard duty; and absence from work for an examination to determine a person's fitness for any type of duty.

An employee who has completed military service and has been honorably discharged must be reemployed in the position the employee would have held if continuously employed. Persons who take leave and return are entitled to the same seniority and benefits they had on the date the leave commenced. Employees on military leave are considered to be on furlough or leave of absence, and are entitled to all rights and benefits that are provided by the employer to employees on this status.

Most of the rights and issues surrounding military leave arise when the active duty service is concluded and employees look to return to their former jobs. Employers should review their policies now to assure that they comply with the current statutory requirements and are a ready reference for managers confronted with requests for reinstatement.

If you have any questions regarding this advisory, contact Mark Ventola, Chair of Burns & Levinson's Labor, Employment, and Employee Benefits Group, at 617-345-3207 or e-mail at MVentola@B-L.com.

Article submitted by Mark J. Ventola, Esq. of Burns & Levinson LLP.

Annual Meeting and Business-to-Business Expo November 14th

The Metro South Chamber of Commerce will hold its 88th Annual Meeting on Wednesday, November 14, 2001, from 12:00 noon to 1:45 p.m., at the Ridder Country Club, Rte. 14, Whitman. As part of its Annual Meeting, the Chamber will host a Business-to-Business Expo from 10:30 a.m. to 3:30 p.m.

The Annual Meeting will be sponsored by Netronic, Inc.

The featured speaker at this year's Annual Meeting is Carol Ann Small. Founder of Something Unique Productions, Carol Ann offers a unique perspective on the benefits of laughter and finding humor in the workplace and everyday life.

Carol Ann is a motivational humorist and humor consultant who imparts wisdom with a twist of real-life comedy. Carol Ann's customized humor presentations have entertained corporations, associations, and the general public for more than a decade.

She received her Bachelor's degree in Speech Communications and Performing Arts from Emerson College. She is a member of the National Speaker's Association and was included in Strathmore's Who's Who.

Tickets are $39/person and $380/table of ten. To register, call 508-586-0500 ext. 221.

Plaza Pharmacy + SCORE = Success

In July 1997, Dotun Diyaolu made his initial visit to SCORE for counseling. In April 1998, he opened Plaza Pharmacy in downtown Brockton.

Dotun emigrated from Nigeria in 1977 and attended Massachusetts Hospital School to become a pharmacist. With a bachelor's and master's in the field, he knows his job well. However, he did not know the business side of it. Dotun then turned to the Brockton chapter of SCORE. SCORE counselled Dotun, helped him with his business plan, and turned his dream into a reality.

Dotun took many risks in opening a pharmacy in downtown Brockton, an area in need of revitalization. It should be noted this is the first pharmacy to do business on Main Street since 1989. In a time when there is so much competition from the national drug companies, Dotun became innovative by offering a host of other services in a clinic-style format. The pharmacy now provides pharmacotherapeutic services, blood pressure screening, and home health care services.

Today, Dotun employs 15 nurses, pharmacists, and pharmacist technicians. He recently has instituted a health benefits program and 401K for his employees working over 20 hours a week. Plaza Pharmacy remains profitable and in the year 2000 achieved sales of $1.8 million.

SCORE - the acronym for Service Corps of Retired Executives - is a national, non-profit association with 11,500 volunteer members and 389 chapters throughout the United States. Since 1964, the organization has helped more than 4.5 million clients.

Local SCORE Chapter Seeks New Members

Chamber affiliate, Chapter 2122 of Service Corps of Retired Executives (SCORE) has openings for retired or semi-retired business owners or managers. As volunteer counselors to entrepreneurs, you will use your business knowledge and experience in a worthwhile and satisfying activity. To obtain more information or an application, call SCORE at 508-587-2673. Office hours are 9:30 a.m. to 12:30 p.m.

October Calendar

11	Legislative Reception Sponsor: New England Sinai Hospital & Rehabilitation Center Location: Stonehill College	5:30 to 8:00 pm
18	Comm-PASS Procurement Workshop	8:30 to 9:30 am
25	Good Morning Metro South Informal Networking Sponsor: Massachusetts Electric Company Location: Holiday Inn - Metro South	7:30 to 9:30 am
30	Workforce 2020 Learning Academy Donahue Hall, Stonehill College	8:00 am to 1:00 pm
30	SOMWBA Workshop	10:00 am to 1:00 pm

November Calendar

1	Business After Hours Best Western/Carlton House	5:30 to 7:30 pm
7	Ambassador Team Meeting	8:00 am
9	Government Affairs Meeting	7:45 am
14	Annual Meeting Business to Business Expo Sponsor: Netronic, Inc. Location: Ridder Country Club, Rte. 14, Whitman	5:30 to 8:00 pm
29	Metro South Leads Group	8:15 to 9:30 am

Note: All meetings are held at the Metro South Chamber office or Metro South Business Assistance Center (BAC) unless otherwise indicated.

SMALL BUSINESS SEMINAR SERIES - October

Comm-PASS Procurement Training Program

Thursday, October 18, 2001, 8:30 to 9:30 a.m.
Cost: Free
Sponsored by: Metro South Business Assistance Center and Commonwealth of Massachusetts Office for Administration and Finance

This training program provides familiarization with navigating Comm-PASS for bidding opportunities. Participants will achieve a better understanding of how Comm-PASS fits in to the overall procurement process. Once completed, participants will be able to conduct searches, research bidding opportunities, and learn how to use Comm-PASS as an essential business tool. To register, call the Chamber at 508-586-0500 ext. 221.

State Office of Minority and Women Business Assistance (SOMWBA) Workshop

Tuesday, October 30, 2001, 10:00 a.m. to 1:00 p.m.
Cost: Free
Sponsored by: Metro South Business Assistance Center and SOMWBA

This seminar will provide business owners with information on the benefits of certification, how to prepare an application, and other valuable business tips. State certification can provide exclusive access to a variety of business development benefits to help your business expand and prosper. Pre-registration is required. To register, call the SOMWBA office at 617-727-8692.

Please note: All meetings are held at the Metro South Business Assistance Center (BAC) unless otherwise noted.

Business-to-Business Expo
November 14

As part of its Annual Meeting, the Metro South Chamber will host a business-to-business expo on Wednesday, November 14, from 10:30 a.m. to 3:30 p.m., at the Ridder Country Club in Whitman. The Business-to-Business Expo is a great opportunity to reach over three hundred business people from throughout the Metro South region. Designed to be a personal expo, presenters will be provided with meaningful opportunities to promote their company to prospect after prospect. It is the right place, the right time, and the right audience. At this year's Expo you will find booths by Brockton Symphony Orchestra, Jack Conway & Company, Massachusetts Electric Company, and Massasoit Community College, to name a few.

The cost of a booth is $199. Call before October 16 and receive the discounted price of $175. In previous years, the Chamber's response to this opportunity has been very strong. Since space is limited, registrations are first come, first served. To reserve your space, call Lisa Keene, program director, at 508-586-0500 ext. 231 today.

Ambassador of the Quarter

The Metro South Chamber has named Frank Gillooly its Ambassador of the Quarter. Frank is a sales representative for Capital Auto Sales, a division of Capital Lease Group, LTD., located on Manley Street in Brockton. Frank services the motoring public in resale of executive vehicles along with catering to business needs in auto and equipment leasing.

Frank has been an active member of the Metro South Chamber since 1998. He enjoys his involvement and anticipates meeting new members to let them know just how the Chamber can help them grow their business with the many programs it offers. He also makes them aware of the positive changes in Brockton and the Metro South region.

In addition, Frank is retired from the Army, husband to Carol, father of three daughters, and grandfather to six grandchildren. He is past president of Success Express Leads Group in Canton and remains very active with this group.

The Ambassador of the Quarter program highlights and rewards Ambassadors who go above and beyond in their duties as a member of the Ambassador Team. Each quarter, an outstanding Ambassador will be featured in the Action Report newsletter.

The Ambassador Team meets on a monthly basis to serve fellow members by providing information, resources, and member-to-member support, increasing awareness and promoting active participation in Chamber programs and services. Presently, there are over twenty business professionals on the Ambassador Team. To participate on this committee, please contact Andrew Voght, membership services coordinator, at 508-586-0500 ext. 229 or send an e-mail to info@metrosouthchamber.com.

Workforce Training Funds Flow to Metro South Businesses

On Thursday, September 13, Governor Jane Swift, along with her cabinet and agency heads, attended a series of public events in the Metro South region. As part of this "Cabinet Day," the Metro South Chamber, in partnership with the University of Massachusetts Donahue Institute and the Brockton Area Workforce Investment Board, hosted a special reception at Stonehill College for local companies that were recently awarded a Workforce Training Fund grant from the Massachusetts Division of Employment and Training (DET).

Jack King, director, DET, was our special guest and presented several companies with checks from the Workforce Training Fund grant program. Local organizations that received training grants included VERC, Inc., Glynn Electronics, President Titanium, Brockton Area Multi-Services, and the Brockton Area Workforce Investment Board (BAWIB). Director King also announced a new grant program called the Workforce Training Fund Express. Workforce Training Fund Express is a pilot program designed for small employers to provide training for employees. The program, in which applicants can receive up to $15,000 for training, utilizes existing training courses where a pricing structure already exists. For more information on Workforce Training Funds contact BAWIB at 508-584-3234 or DET at 1-800-252-1591.

CareerWorks Offers Free Workshops to Job Seekers

UMASS Donahue Institute/ CareerWorks, located at 157 Centre Street in Brockton, is constantly evolving to meet the needs of its members in a changing economy climate. To this end, CareerWorks is offering a number of workshops that cater to job seekers victimized by the current economic downturn.

Newer workshops available at CareerWorks include Goal Setting, Coping With Job Loss, and Overcoming Age Barriers. These, along with other workshops like Career Exploration, Interviewing for Success, Networking, Salary Negotiation - Know Your Worth, and Labor Market Trends for the New Millennium, will give job seekers an edge in finding the right job.

Goal Setting is a workshop that helps people identify and develop effective life/work goals that are specific and concrete. The workshop encourages people to identify obstacles that may block their progress to reaching their goals.

Coping With Job Loss is particularly timely in this economic environment. This workshop covers a variety of topics, including coping with the impact of a layoff, the challenges of a job search, and the basics to putting together an effective job search. This workshop is designed to increase a person's motivation confidence, and reenergize the job search process.

Overcoming Age Barriers is a workshop designed to prepare people to overcome or minimize any biased attitudes based on age they encounter in the workforce. This workshop also includes information on a person's legal rights should they encounter age discrimination.

CareerWorks is located at 157 Centre Street in Brockton. It is open Monday, Tuesday, Wednesday and Friday 9:00 a.m. to 5:00 p.m. and Thursday from 9:00 a.m. to 7:00 p.m. It is overseen by the Brockton Area Workforce Investment Board, chaired by Carmel Shields, and managed by the University of Massachusetts Donahue Institute. For more information on CareerWorks, call 508-513-3400 or visit www.careerworks.org.

Is Domestic Violence Impacting Your Business?

A special workshop for area CEOs, business owners, and Human Resource professionals

Did you know?

• Domestic violence costs employers $3-5 billion annually due to worker absenteeism, low productivity, higher healthcare costs, and high turnover rates.
• 13,000 acts of violence are committed against women in the workplace every year.
• One in every four women is affected by domestic violence in their lifetime.
• Today, only 5% of businesses have domestic violence policies.

On Wednesday, October 24, from 8:30 a.m. to 12:00 noon, a workshop for CEOs, business owners, and Human Resource professionals will be held at the Massasoit Conference Center in Brockton. "Impact of Domestic Violence in the Workplace" will feature speakers from both the Plymouth and Norfolk County Sheriffsí office and State Street Bank. Presenters will give an overview of domestic violence, discuss several case studies from New England businesses, and provide information on developing policies and procedure, recent legislation, and management practices. Additionally, a domestic violence survivor will share her story as it relates to the work environment.

This workshop is sponsored by Community Health Issue Alliance (COHIA), Plymouth County Sheriff Joseph McDonough and Norfolk County Sheriff Michael J. Bellotti, and endorsed by Brockton Mayor John T. Yunits.

There is a $15 conference fee (includes continental breakfast and materials.) For more information or to register, contact Carole Herrup at 781-297-1329.

Welcome New Investors

Nine new investors have recently joined the Chamber's winning team. They are joining you, the business professional who have invested in your company and the Metro South economy through Chamber membership.

Abby Mae's Limousine
209 Coe Road
Brockton, MA 02302
Tel: 508-580-3775
Fax: 508-586-7197
Chris Lambert
Limousine Service

Accounting Offices of David Kaplan
1214 Park St., Suite 203
Stoughton, MA 02072
Tel: 781-344-0486
Fax: 781-344-2901
David Kaplan
Accountants

Air Systems Service Co., Inc.
33 Wales Avenue
Avon, MA 02322
Tel: 508-427-5558
Fax: 508-427-5559
Tom Choate
Environmental

Enterprise Rent-A-Car
1627 South Main Street
Brockton, MA 02301
Tel: 508-588-9916
Fax: 508-588-9960
Carl Gardiner
Rentals

Olympus Specialty & Rehabilitation Hospital
909 Sumner Street
Stoughton, MA 02072
Tel: 781-297-8312
Fax: 781-297-8300
Kathleen Murray
Hospitals

Patriot Finishmen Inc.
374 Ash Street
Brockton, MA 02301
Tel: 508-588-5375
Lawrence Maroon
Contractors-Specialty

SalesGroup
41 Herbert Road
Braintree, MA 02184
Tel: 781-848-4201
Fax: 781-848-4715
Harold Bausemer
Brokers

Stoughton Pumping Service
261 Elm Street
Stoughton, MA 02072
Tel: 781-344-0866
Elizabeth Forger
Service

Unlimited Care, Inc.
156-162 Main Street
Brockton, MA 02301
Tel: 508-583-0208
Fax: 508-583-3931
Lee Cooper
Medical

Our Chamber continues to grow stronger through referrals from our members. Refer a member today. Call Andrew Voght at 508-586-0500 ext. 229.

~ Member Profile ~
Starr Voice Over

Business Name: Starr Voice Over

Address: P.O. Box 569, North Easton, MA 02356

Telephone: 508-944-8040

Year Established: 1999

"Although Elizabeth Starr is a new member of the Chamber this year, some of you might be familiar with her work with the Brockton Symphony Orchestra, the Children's Museum in Easton, and the Mayor's Task Force on Health and Human Services. Starr brings her great energy and creativity to the development of audio advertising programs and promotions," says Jonathan Cohler, conductor, Brockton Symphony Orchestra.

What is a voice-over? A "voice-over" is the voice you hear "over" the background music playing on the radio or television ad, website, or a narration, such as those on the books on tape. The voice can be in "song" or "talk," fun or serious, English accent, Southern accent, or just plain olí informative! Disney made its mark with voice-overs. Who could forget that squeaky-innocent voice of Mickey Mouse that propelled him to life, after reels of silent films? Basically, if you want to be remembered or leave an impression, in the world of advertising, use a voice-over. It's amazing how important our "auditory" cues are to all of us. The auditory sense is a key component to our recall. How you hear a message and how that message is said is reflected onto your feeling about whatever you are promoting. That's what makes the voice-over such a powerful component of any advertising package. It is Elizabeth's goal to make that a memorable auditory recall moment for your customers.

How is the voice-over produced? The recording of the voice-over usually takes place at a radio station or a recording studio. The copy can be written by the company owner, an advertising agency, studio producer/production manager, whoever. Elizabeth enjoys writing the copy with the company representative since it allows her a certain familiarity with that product or service which can be brought out in the voice-over.

How does the customer know what "voice" they want? Elizabeth has a demo tape with a wide variety of a samples. Although her repertoire is not limited to those samples, it gives the client a good idea of what they want or donít want. Listening to "voices" on the radio or television is another good way of finding one you want. Elizabeth can work with you to reproduce that style of voice artistry.

What markets do you serve? All markets. There are no boundaries!

What is your main business objective concerning your customers and the business community? Elizabeth's main objective is to enjoy working together with the client to help them create their most meaningful and attention-getting voice-over ad, one that builds their customer base and keeps those customers coming back. "If you voice it...they will come."

A Member Profile will be featured in each issue of the Action Report. Members will be selected randomly from those in attendance at the monthly Good Morning Metro South breakfast. Attending a Good Morning Metro South is great exposure for your business.